Cached Exchange Mode is one of the features in Outlook that makes sure to make the emailing experience better. Although, this feature is always on when the user creates the profile using an Exchange, Office 365 or Outlook.com account. In this mode, the copy of data from the mailbox gets automatically saved on the system. It eventually helps users get access to their data even when there is no connection with the Exchange.
At times, due to certain issues, users may find out that Cache Exchange Mode is disabled. Many users face issues trying to solve this issue. However, there are solutions that users can look at to fix Cached Exchange mode, which this blog will address.
What is Cached Exchange Mode, and how does it get grayed out?
There are multiple benefits that Cached Exchange mode provides to the users. When this mode is enabled, a copy of the mailbox data gets stored locally, which the user can use to access the information.
Since the mailbox data is stored locally in the form of an OST file, the user can be able to access the data. But when this mode is turned off, no data will be saved. Exchange admin have the right to enable or disable this option in Outlook. If you are using the Windows Server along with terminal services, then you won’t be able to enable the Cached Exchanged Mode.
To verify that Cached Exchange Mode is turned on, you can follow some simple steps:
In the Outlook, you can see the status of whether it is connected to Exchange or not. If it is connected, then data is saving on the computer in an OST file. Many users also raise the issue that this option is not available, but there are various circumstances when the Cached Exchange Mode is disabled, especially when you are using Microsoft Exchange.
Methods to Fix Cached Exchange Mode is Grayed Out Problem in Outlook
There are various situations which can lead to this problem. However, the only thing that the user can do is to fix the cached exchange mode grayed out issue, which this section will cover. So, let’s discuss the solution to deal with this issue:
Making Changes in the Registry
There are higher probabilities that the Cached Exchange code is off due to the changes made to registry keys. By making the alteration in the registry keys, users can easily enable Cached Exchange mode, which we have highlighted below:
Before performing the steps, kindly make sure that you are logged in to the system with the admin rights.
- Open the run command by pressing the Windows + R key and then mention regedit.
- Now navigate to the location according to the Outlook version you are using.
- From the left-side menu, right-click on the Cached mode. In the New option, kindly choose the DWORD (32-bit) value.
- If the DWORD exists in the value, select enable. In the value data, set it to 1.
- If in case it is not available, you can create new in order to enable Cached Exchange Mode.
Using the Outlook Account Settings Option
In Outlook, users can use Account Settings to fix Cached Exchange Mode is grayed issue, and to do it, follow the steps shared below:-
- Open the Outlook account and choose the File menu option.
- In the menu, you will find the Account Settings. Click on Account Settings in order to continue with the process.
- Now, click on Office 365 or Exchange account, and after that, click on change.
- Look for the Offline setting in the dialog box and tick on the use Cached Exchange mode turn on.
- Users now required to hit on the Next button and then on the Finish button in order to reflect the changes.
- Restart your Outlook to reflect the changes made.
In case these solutions to fix cached exchange mode is grayed out issue not work, in such case there might be issue with the OST file. To solve the issues from the OST file, user should look to convert the OST file into PST file.
Solution to Convert OST into PST
We have previously discussed the solution to turn on the Cached Exchange Mode, but if the issues in the OST file, and then you can look for the Weeom OST to PST converter tool. This software allows you to recover the data from the faulty OST files and move them into a PST file format.
Even the tool can run the conversion of the multiple OST files at the same time without creating any problem. Its user-interface is smooth that users can easily understand how the tool working.
Wrapping Up
Cached Exchange Mode provides an advantage to users as a copy of the data gets downloaded on the system. This will let users access their data in also such case when there is network issue or no connectivity.
Using the solution discussed in this article, users can solve Cached Exchange Mode is graying out issue in the Outlook. However, at times the issue only revolves around the OST file, and we have also address one solution to solve such issues. Users can install and use the software demo version to check its working.
